Transformational Games as a Tool for Developing Students' Effective Communication Skills

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Purpose of the study. The skill of effective communication is not only the most important component in the activities of a qualified specialist, but also makes everyday communication more trusting, less aggressive and dependent. This is confirmed by the research of domestic and foreign scientists, business coach programs, and the practical work of coaching and consulting specialists. The purpose of our work is a theoretical and experimental study of the use of transformational games as a tool for developing students' effective communication skills. The article examines the skill of effective communication of students according to various criteria. The results of the application of the program for the development of effective communication skills of students using transformational games are shown. Methods. The methodology of «Diagnostics of communicative tolerance» by V. V. Boyko is designed to determine to what extent people are able to show tolerance to other people in business and interpersonal communication. The test «Communicative skills» of Mikhelson L. in the modification of Gilbukh Y.Z. we used to determine the level of communicative competence and the quality of formation of basic communicative skills. To study the ability to showempathy, the «Emotional Response Scale» technique is used (A. Mehrabyan, modification by N. Epstein). In the formative part of our work, we used transformational negotiation games «The Red Rose Effect. The best techniques of persuasion» and «Say NO». Results. it was revealed that a significant number of students have difficulties in managing emotions that negatively affect interpersonal communication. Testing showed that the majority of students have an average level of general communicative tolerance. Students use aggressive (oppressive behavior) and dependent (insecure behavior) positions in communication. A significant number of students demonstrate a low level of response with feelings, which makes it difficult to contact people around them. Conclusion. Thus, purposeful work is needed to develop students' communication skills. For this purpose, we have developed a program for developing students' effective communication skills using transformational games, the effectiveness of which has been proven in practice and statistically.