Transformation Digital and Development Capability Employees: The Impact to Performance Organization through Improving Public Services (Studies Case on Badan Pendapatan Daerah Semarang)

Abstract

Listen

Translate article

This study looks at how to improve public services at the Regional Revenue Agency of Kota Semarang influenced by development ability employee and transformation digital. Service index public City Semarang is at on mark 78.5 from scale 100, Still in lower target nationally of 85.0. This has an impact on service inefficiency, with the potential for lost revenue of between 15 And 20 percent and time Wait average 45 minute for service Which Not yet digitized. To know whether There is connection causal between variables certain, study This using the approach quantitative and technique explanation. With technique sampling fed up, study This involving all staff Regional Revenue Agency City Semarang, which amount to 103 person. Structural Equation Modeling (SEM) was used to analyze the data. The questionnaire was developed using the Digital Competency Framework, Digital Public Service Innovation Framework, SERVQUAL, and Digital Performance Framework. Management use scale Likert 1-5. Studies This help develop digital transformation models and improving human resource capabilities in the public sector, especially in terms of regional revenue management.