Abstract
There is an old adage, “the more things change, the more they stay the same.” This couldn't be truer as the utility industry looks to the near‐ and long‐term future. On the one hand, it is fairly predictable what the utility industry will look like in 2021—much as it does today. On the other hand, given the continued pandemic, change in administration in Washington, various state and regulatory mandates, and profound technological changes confronting the industry, so much can change. The one constant will be the need to continue to reliably deliver service to customers.
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