Abstract

It is widely accepted among energy industry professionals that the industry is undergoing a significant and rapid transformation. There are increasing challenges facing the industry including extreme weather events, widespread aging of the electric grid infrastructure, rapidly increasing electricity demand, as well as the impact of climate change policy initiatives. This has spurred an innovation rebirth in an industry that has traditionally been viewed as outdated, and most importantly inaccessible for participation by average customers. However, as the challenges of the changing industry and effects of climate change are impacting their day‐to‐day lifestyles, energy customers are now demanding more visibility, choices, and flexibility from their energy providers, putting a spotlight on the roles and services of utility companies.

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