Abstract
In this 21st-century era, the development of a management information system is one of the efforts that can be made to improve the quality of public services, both in general and in certain sectors, for example, education, where because of the effect of industrial revolution 4.0 and society 5.0, these days the community often to use the assistance of technology for their social activities. One of many ways that can be used to measure the success rate of a system is using usability measurement. The usability level of an information system shows whether the system is accepted by the user or not. This study aims to measure the usability level of the educational service in the Faculty of Education, State University of Surabaya (UNESA), using the USE Questionnaire. The data from this research are processed using a descriptive statistics method and then analyzed both for each aspect and the correlation of all aspects. The results of this study included; (1) the usefulness aspect got an eligibility percentage of 83,6%; (2) the ease of use aspect got an eligibility percentage of 81,7%; (3) the satisfaction aspect got eligibility percentage of 79,8%; (4) the result of calculation of all usability aspects are 81,9%, meaning that the E-Service Faculty of Education, Unisa very useful and worthy to be used.
Highlights
In this 21st-century era, the development of a management information system is one of the efforts that can be made to improve the quality of public services, both in general and in certain sectors, for example, education, where because of the effect of industrial revolution 4.0 and society 5.0, these days the community often to use the assistance of technology for their social activities
Information systems are developed in the field of education in addition to facilitating activities in the field of education as well as to improve the quality of services provided by an educational institution, as well as those carried out by the Faculty of Education
This study aims to measure the usability level of the E-Service Faculty of Education, University of Surabaya (UNESA) using the USE Questionnaire
Summary
In this 21st-century era, the development of a management information system is one of the efforts that can be made to improve the quality of public services, both in general and in certain sectors, for example, education, where because of the effect of industrial revolution 4.0 and society 5.0, these days the community often to use the assistance of technology for their social activities. The utilization of information and communication technology is carried out to improve the quality of human resources in an organization or institution (Amaliah, Soedjono, and Henderi, 2018:956). Davis, (1993) explained, MIS is a system consisting of humans or machines that provide information to support managerial activities and decision-making functions in an organization. The development of management information systems needs to be implemented in educational institutions because it is a part of improving service quality, educational institutions are required to provide accurate information quickly as a form of effort to face global competition, so that later they can become competitive advantages. The development of management information systems needs to be applied to educational institutions based on the principle of increasing efficiency and quality of public services. One of the objectives of implementing a management information system in educational institutions is to support management function activities, namely planning, organizing, staffing, coaching, evaluating, coordinating, and budgeting to support the realization of the aims and objectives of the operational functions of educational organizations
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
