The temporal nature of forces acting on innovative IT in major construction projects

Abstract

Strategic IT implementation decisions for major construction projects in Hong Kong are subject to various forces or factors identified in previous research—such as external forces, technological factors and organizational factors. The aim of this research was to examine the relationship (if any) between these families of forces and evaluate their impact, individually and collectively. A complex combination of several families of forces/factors that affect decision making was found to be ‘temporal’ with respect to project teams on major projects in Hong Kong. The research was underpinned by a broad questionnaire survey to establish ‘current practice’ before in‐depth analysis of the forces by means of a case study followed by interviews with industry leaders to confirm the results. It was found that respondents (n = 33) ordered cost, security and confidentiality as the most influential factors affecting IT implementation. A difference was found in the perceptions of ‘hired‐in’ project‐based staff in joint ventures and ‘permanent staff’ of single companies, the former evaluating IT performance more highly but evaluating the strategic use of, and user satisfaction with, IT significantly lower. The major constraint on IT implementation was found to be lack of budget, not cost per se. It is concluded that the temporal factors that apply to implementing innovative IT technology in project teams are relevant to different team members at different stages in the project life cycle and these factors are conditioned by a set of business conditions applying to project‐specific coalition organizations that are different from those that apply to single‐entity organizations.