The study of the professional activity of pharmacy specialists in modern conditions

Abstract

Aim. To study the peculiarities of the professional activity of pharmacists in dispensing medicines and other pharmacy products in modern conditions, characterized by a high level of risks and uncertainties. Materials and methods. Materials and methods are based on the use of statistical, scientific and monographic materials and the results of our personal research. Scientific methods of analysis, abstract and logical, comparison, surveys, and sociological (questionnaires) methods using Google forms were applied. A total of 194 рharmacy specialists (PhS) took part in the survey. The results were processed using modern Microsoft Excel software products. Results and discussion. The general requirements for the organization of the pharmacist’s workplace for dispensing medicines have been determined. Important professional and business qualities of the personality of PhS (14 in total) have been identified, among which the first place is occupied by the presence of pharmaceutical education, the conditions for successful professional activity (20 directions), a list of individual practical actions that PhS perform most often (13 actions). The necessary practical skills that PhS should possess in today’s conditions (10 skills) have been identified. The features of pharmacy visitors and their requests during communication with PhS have been studied. Possible options for communication between them and professional response of PhS from the point of view of professional ethics and deontology, respectful attitude to visitors under any conditions have been clarified. The peculiarities of communication between PhS and other healthcare specialists, including doctors, and colleagues in the pharmacy team have been determined. Conclusions. The results of the survey made it possible to determine the peculiarities of the professional activity of PhS in modern conditions. The correct assessment and rational use of human resources can have a positive impact on the economic performance of the pharmacy, pharmaceutical supply of the population, medical military and civilian institutions in today’s conditions under the influence of crisis phenomena.