Abstract
Purpose: This paper is a research on the study of effective factors in establishment of electronic services management in Golestan province transportation and road general office in Golestan in 1390-91. Method: The research method is a descriptive survey and the population consists of all the experts of Golestan transportation department which add up to 190 people. The measuring method is a researcher made questionnaire. The sampling method is cluster random. The 127 sample was defined using Kerjici and Morgan table. Descriptive data consisting of mean, standard deviation, variance and inferential statistics consisting of t-test and Fridman were used for analyzing the data. Results: The research results show that financial strength affects the presence of electronic services management. Communicational infrastructures affect the presence of electronic services management. Technical facilities affect the presence of electronic services management. The order of the affecting factors on the presence of electronic services management is: technical facilities, communicational infrastructure, existence of experts, financial strength, employees’ education and organizational culture.
Highlights
Nowadays, a good ruling vision requires a revise through comprehensive ruling model approach which emphasizes comprehensiveness
This study seeks to investigate about effective factors on electronic services management in controlling Golestan province transportation and road general office
We conclude that existence of communicational infrastructures is effective in establishing electronic service management
Summary
A good ruling vision requires a revise through comprehensive ruling model approach which emphasizes comprehensiveness. Informational technologies can be accounted as tools for public accessibility to public services. Society-covering ruling model has provided a general frame for revising about informational and communicational technologies roles in the field of citizen's accessibility to governmental services (Affisco and Soliman, 2006). One of the most important future challenges would be redefinition of citizens role in new government (Belanger and Hiller, 2006). Electronic government is likely to offer proper fields for the greatest accessibility for citizens to governmental in formations and services, improvement of services quality and giving opportunities to take part in processes which are ruled by people (Arabi, 2005)
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