The Social Dimension of Knowledge Management and Business Competitiveness

Abstract

This research explores the knowledge management approach for human resources, where there is a new spirit of learning and skill enhancement. It aims to answer to the following question: What is the effect of the social dimension of knowledge management on business and what are its implications for competitiveness? In response, we conducted a quantitative research based on the technique based survey of a questionnaire developed and administered to a sample of Tunisian companies belonging to the service sector. Analysis of research shows that competitiveness is a multidimensional result. The practical contribution is summed up in the presentation to the services companies responsible a human solution to ensure better capitalization, sharing and creation of new knowledge and understanding of the conditions of success of such an approach, which consists in adapting to their environment, essentially, cultural.