The Role of Universities' Electronic Management in Achieving Organizational Excellence: Example of Al Hussein Bin Talal University

Abstract

The study aimed at identifying the level of applying electronic management and the organizational excellence atAl-Hussein Bin Talal University (AHU). It also attempted to predict the organizational excellence level through thedegree of applying electronic management. The study sample consisted of (249) administration members (academicmanagers, managers) at AHU. The study tool considered two sections: the first concerned measuring the level ofapplying electronic management with regard to three dimensions (administrative, materialistic, and technical); thesecond concerned identifying the organizational excellence level with regard to three dimensions (leadershipexcellence of university management, human staff excellence, and services excellence). A descriptive methodologywas used to accomplish the study objectives.The study results showed that the level of applying electronic management at AHU is average with regard toadministrative and technical dimensions, while it is poor regarding the materialistic dimension. It also revealed that thelevel of organizational excellence is average on the leadership excellence dimension but poor on human staffexcellence and services excellence dimensions. The study includes detailed analysis of the classified variables (workposition, experience years, work place). Linear regression analysis also showed that the level of organizationalexcellence achievement's degree can be predicted through identifying the degree level of applying electronicmanagement at AHU.