The Role of the Mechanisms of Adjustment in Moderating the Relationship between Perceived Crowding and Satisfaction in Urban Forest Parks

Abstract

Forest parks are important for ecological conservation, recreation, and the health and well-being of the people who use them. However, forest parks located in urban areas often face the problem of crowding. To better understand perceived crowding in urban forest parks and to improve tourists’ recreation experiences and satisfaction, we constructed a conceptual model of the relationships between perceived crowding, emotion, and satisfaction with mechanisms of adjustment based on survey data from Dafu Mountain Forest Park in China. The results indicate that, in urban forest parks, perceived crowding significantly and negatively affects tourists’ satisfaction, but there is no significant difference in satisfaction between different activity types. Both positive and negative emotions have partially mediating effects on the relationship between perceived crowding and satisfaction. Crucially, our modeled mechanisms of adjustment play a moderating role in the effect of crowding on tourist satisfaction, and the choice of adjustment behaviors varies according to the activity type. This work enriches the research related to perceived crowding, mechanisms of adjustment, and satisfaction in tourist destinations and provides a theoretical basis for the future management of urban forest parks.