Abstract
The Role of Six Sigma in Improving the Quality of Higher Education Institutions
Highlights
AT a time when most colleges and universities around the world rely on specialization, learning, development of internationalization and strengthening ties with the company, opting for excellence and helping students to materialize their project are a great challenge to these facilities [Chambers & Fernandez, 8]
Quality assurance system in higher education institutions are the activities offering quality services to satisfy the minimum needs of all parties benefiting from higher education facilities and giving them confidence such as inspection, evaluation and review
Define -Measure -Analyse -Improve -Control (DMAIC) (Define, Measure, Analyse, Improve and Control) is the most familiar model of Six Sigma to the Industries in general, which is applicable to both process and product Industries
Summary
AT a time when most colleges and universities around the world rely on specialization, learning, development of internationalization and strengthening ties with the company, opting for excellence and helping students to materialize their project are a great challenge to these facilities [Chambers & Fernandez, 8]. DMAIC (Define, Measure, Analyse, Improve and Control) is the most familiar model of Six Sigma to the Industries in general, which is applicable to both process and product Industries. This model leverages effective utilisation of existing resources, without any additional investments on resources or infrastructure to achieve entitlement [Ramanan & Ramanakumar, 27]. The contributions of this manuscript are this paper to deliver a broader framework of DMAIC approach to impact quality of HEI at the micro level of Institution themselves by leveraging the success of Industries in applying six sigma for complex problems
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