Abstract
Employee performance is a measure of the quality of human resources in a company, because employee performance is one important factor for the achievement of a company's goals. Employee performance can be influenced by several factors, such as training, work environment and organizational citizenship behavior (OCB). The purpose of this research is to determine the influence of training and work environment to employee’s performance with Organizational Citizenship Behavior (OCB) as the intervening. This research was conducted at the Semarang City Education Department by taking a sample of 115 respondents registered as active officials of the Semarang City Education Department. Data collection method is done through a questionnaire. Data analysis uses path analysis. The results of the study concluded that there is an influence of training and work environment on OCB, the influence of OCB on employee performance and OCB is able to mediate the relationship between training and work environment on employee performance.
Highlights
Performance is a process of implementing a job from whatever is done to how to do it until the results obtained from the process.(Wibowo, 2013)
One of the factors that influence Organizational Citizenship Behavior (OCB) from within is training, Nasurdin and Suan (2012), have conducted research related to training variables and organizational citizenship behavior, the results suggest that training has a positive influence on OCB
It can be concluded that training has an influence on the performance of employees through OCB as an intervening variable. this means that H 1 which states that the training effect on the performance of employees through the OCB received. this shows that OCB is able to mediate the training to improve the performance of employees
Summary
Performance is a process of implementing a job from whatever is done to how to do it until the results obtained from the process.(Wibowo, 2013). Improved employee performance when working can be done if the employee already understands how he should do his job. Provision or preparation can be obtained from employee training. Based on data from the Semarang City Education Office in 2014 - 2018 that the employee performance target has not reached the desired target of 100%. This is because there are still some shortcomings in the extrarole behavior (OCB) that employees do at work such as not all employees are willing to help colleagues when overworked. Data on employee performance and BENEFIT Jurnal Manajemen dan Bisnis employee training can be seen in Figure 1 below : Source: Semarang City Education Agency
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