The Role of ISO Organization in improving the Higher Education –HE– Management Performance through Specialized Standards

Abstract

Specialized standards offered by international organizations such as ISO are a group of management tools that higher education institutions can adopt and implement to improve their management performance. Over the past several years, higher education institutions have been increasingly encouraged to provide quality and credible services and programs. In turn, this requires the adoption of specialized standards from independent organizations. The optimal choice for most institutions is the ISO standards as the body has a global reputation for quality standards.Therefore, this study investigates the role of ISO in enhancing higher education management performance through certified standards. The study adopts a secondary research method based on a qualitative research strategy using an exploratory research design to investigate the topic. A total of 50 empirical research articles were analyzed. The results show that ISO standards enhance management performance by enabling higher education institutions to implement quality management practices.