The Role of Information and Communication Technology (ICT) in E-Government: A Literature Review of Sustainable Development Aspects

Abstract

The development of Information and Communication Technology (ICT) makes the world more borderless and communication in various sectors easier. ICT has penetrated individual, organizational, and social barriers. The impact of ICT does not only occur in private companies or organizations but also public organizations. The application of E-Government is a form of ICT application in the public sector. E-Government is a process of using ICT as a new instrument in providing public services more effectively and efficiently. This study aims to provide an overview of the role of ICT in E-Government, which supports aspects of sustainable development in the economic, social, and environmental fields. The method used to collect research data is a literature review and data analysis techniques through a qualitative approach. The results of the study show that E-Government is able to support sustainable development from both economic, social, and environmental aspects.This research recommends that government agencies must continue to innovate, especially by involving ICT and e-government in their public services. It is important because the use of this technology can support sustainability issues in various fields. Then, various studies across sectors are also needed so that comparisons can be developed regarding the challenges that need to be faced in establishing cooperation.