The relationship between organizational learning and financial performance of branches of Refah Bank of Mazandaran: A case study

Abstract

Today, the importance of the influence of organizational learning environment on financial performance of organizations and institutes is not hidden from anyone and that is the reason for this investigation. This investigation seems more important since the organization is a financial one, especially banks. In this investigation, considering its various aspects, the relation between organizational learning and financial performance of branches of Refah Bank of Mazandran with different degrees has been researched. Organizational learning based on Petersenge's model has different aspects like personal mastery, mental models, system thinking, team learning and shared vision. In order to determine the most important indicators and effective options which influence each dimension of organizational learning, we used the method of factor analysis and stratified random sampling. To study the relation between different dimensions of organizational learning and financial performance, to compare the average influences and determine the amount of impact of organizational learning on financial performance we used Pearson test, Kruskal-Wallis test and regression equation. The results confirmed the existence of meaningful relation between organizational learning and financial performance and the effects of organizational learning on financial performance. In addition, average indicator of each dimension of organizational learning in banks with higher degrees has been at a higher level. Finally, system thinking and mental model have respectively the most and least statistical relation with financial performance.   Key words: Learning, organizational learning, financial performance.