Special Series on Tools, Techniques, and Technologies for Promoting Organizational Learning

Abstract

Learning Organizations Peter Senge (1990) and others working at the MIT Center for Organizational Learning have provided insight on the foundational components of a organization. They have defined organizational learning as occurring when members have a shared vision and work together to achieve common goals in order to produce results that are important to them. In today's technologically complex world, organizational learning offers a means of adaptation, survival, and long-term growth. (The MIT Center for Organizational Learning has published numerous articles on the concepts proposed in Senge's (1990) The Fifth Discipline. Refer to their web site (http://learning.mit.edu/) for more information.) Much of the work on organizational learning has been based on work done by Argyis (1992), Handy (1995), and others in Organizational Development (OD). OD focuses on continuous improvements in an organization using interdisciplinary approaches and modern technologies (Larsen et al., 1996). Organizational learning concepts continue to expand upon OD in terms of promoting a cycle of learning and improvement at all levels in the organization. Five technologies, system thinking, personal mastery, mental models, shared vision, and team learning, provide a basis for the pursuit of organizational learning (Refer to Senge (1990) for an in depth discussion of these technologies). These technologies are used to promote a learning cycle whereby organizational members work together to continuously learn and improve. Individuals, teams, and the organization work together in establishing long-term goals. This is done by taking into account mental models or perceptions of the world, systems thinking in terms of interdependencies and relationships among people and processes, and personal mastery and learning capabilities for creativity, innovation, and adaptation, among other factors. Riding the Wave Learning organization concepts, tools, and technologies will continue to play a significant role in riding the increasingly turbulent wave of technological advances. The Internet, in particular, is having a major impact on the way organizations do business in a global marketplace. Our mental models regarding communication and information dissemination, product and service value, as well as many other aspects of the business world are changing due to Internet use at personal, team, and organizational levels. The explosion of web-enabling technologies is changing our value perceptions of individuals and teams. Skilled technology workers are no longer considered liabilities but valuable assets. The development of high-performance teams is viewed as a long-term investment instead of a major expense. The gathering and dissemination of meaningful information (or knowledge) is being viewed as essential as organizations realize the benefits associated with a virtually endless supply of this valuable resource (Allee, 1999). Organizations have also realized the potential for process improvement by implementing Deming's (1982) plan, do, check, and act feedback cycle (or variations of it). Today, organizations are promoting a learning environment by expanding upon this simple feedback process. Process improvement initiatives include the Capability Maturity Model (CMM) (Paulk, et al., 1995). The CMM offers improved capabilities in the application of software processes and practices that have resulted in productivity, quality, and time-to-market gains (Herbsleb, 1994). Though we have come a long way in developing tools, techniques, and technologies to promote learning environments, there is still much to be done. This area of study becomes all the more urgent with the advancement of technology and the explosion in its use. Organizational survival will depend on adaptation to change associated with current and future technologies. The objective of this special series is to share advancements in tools, techniques, and technologies to promote organizational learning. …