Abstract
For the first time, ISO has turned its attention to the problem of bridging the gap between two of its more famous families of standards, ISO 9000 and ISO 14000, issuing in October 2002 the ISO 19011 international standard, that provides guidelines specifically but not exclusively for quality and/or environmental management system audits. This paper analyzes the main characteristic aspects referring in particular to existing auditing methods and to the Vision 2000 evolution of quality management systems. The paper also focuses on the process of auditor and consultant qualification following introduction of the new concept of competence.
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