Abstract
A positive organisational climate is a precursor for employee commitment and performance in organizations. Efficient service delivery necessitates that state corporations in Kenya establish performance management initiatives that can enhance performance levels. They should also manage the organisation climate in order to keep employee perceptions and attitudes positive. Critique of existing literature on the use of performance management initiatives reveals that gaps exist on the extent which the organisation climate moderates the relationship between performance management initiatives and service delivery. The study, therefore sought to establish the moderating effect of organisational climate on the relationship between performance management initiatives and service delivery in state corporations in Kenya. The study applied descriptive survey research design to gather data from the sampled respondents of the state corporations. Stratified random sampling was used to select respondents from State Corporations to participate in the study. Data analysis was done using both descriptive and inferential statistics with the aid of an analysis tool; statistical package for social Sciences. The study established that performance management initiatives have a positive and significant influence on service delivery among state corporations in Kenya. The organisational climate was found to have no moderating effect on the relationship between performance management initiatives and service delivery. However, based on previous findings, the study recommends that state corporations in Kenya adopt a positive organisational climate that is supportive of performance management as it can improve service delivery.
Highlights
The key reform in state corporations has been the introduction of performance management practices but only few countries have successfully implemented the same and got positive results
The p value for the model without moderating variable was 0.0000 implying that it was significant at 99% confidence level
It is notable that organisational climate is worth investigating especially in today’s dynamic business environment and because of its relationship to valued organisational outcomes
Summary
The key reform in state corporations has been the introduction of performance management practices but only few countries have successfully implemented the same and got positive results. Performance management initiatives should be key elements seen as an enabling means towards getting results from individual employees, teams and the organisation as a whole [4]. This should be done within a framework of setting targets and developing standards which can be measured to establish the performance levels. It serves as a way in which state corporations can gauge performance to establish whether they are delivering the appropriate services as stipulated by its mission and objectives [5]. Service delivery is a deliberate obligatory decision by the elected or appointed officials to serve or deliver goods and services to the recipients in this case the citizens
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