HUMAN RESOURCE MANAGEMENT PRACTICES AND THEIR INFLUENCE ON SERVICE DELIVERY AMONG THE STATE CORPORATIONS IN KENYA

Abstract

The study focused on the utilization of human resource management practices in enhancing service delivery among state corporations in Kenya. Critique of existing literature on the human resource management practices revealed that only few studies have focused on the relationship between human resource management practices and service delivery. This study, therefore, was guided by two variables namely: reward and recognition programs and HR audits as human resource management practices and their influence on service delivery in State Corporations in Kenya. The study adopted a descriptive survey research design to gather data from the sampled respondents of the state corporations. Stratified random sampling was applied to select respondents from the state corporations to participate in the study. Information was gathered by use of questionnaires which were subjected to a pre-test to ensure both validity and reliability. Data analysis was done using both descriptive and inferential statistics with the aid of analysis tool statistical package for social Sciences (SPSS). The study found that reward and recognition programs have a positive influence on service delivery among state corporations in Kenya. Further, HR audit practices were found to have a significant positive effect on service delivery. The implication is that adoption of these hrpractices can drive service delivery in state corporations.Itis, therefore, recommended that state corporations in Kenya put in place appropriate reward and recognition programs and periodically carry out HR audits since they significantly influence service delivery.