The Mediating Effect of Employee Behavior on Strategic Human Resource Management Practices and Organizational Performance in Jordanian Telecommunication Companies

Abstract

The ability of managers to make strategies and decisions to improve performance is increased by their awareness of the elements that affect organizational performance, making it one of the key concerns for both profit-making and nonprofit organizations. Therefore, the present study aims to propose a conceptual framework for the mediating effect of employee behavior on strategic human resource management practices and organizational performance in Jordanian telecommunication companies. Strategic human resource management strategies have a favorable direct impact on organizational performance, according to a comprehensive evaluation of the research. Furthermore, a thorough study of the literature revealed that strategic approaches to human resource management have a favorable direct impact on employee behavior. While this was going on, a thorough review of the literature revealed that employee conduct positively affected organizational performance directly. Future research should analyze the conceptual framework utilizing sophisticated statistical techniques to examine the prior hypotheses and deliver the findings to decision- makers and managers in Jordanian telecommunication businesses, according to the study's recommendations.