Abstract
The phenomenon that is used as the object of research is the Quality of Education Services at State Senior High Schools in West Java Province. The research objectives are (1) to discuss the influence of organizational culture toward the quality of education services; (2) Discussing the influence of competence toward the quality of education services; (3) Discussing the influence of motivation toward the quality of education services; (4) Get a new concept from discussing the influence of Organizational Culture toward the Quality of Educational Services; (5) Get a new concept from the discussion of the influence of Competence toward the Quality of Education Services; (6) Get a new concept from the discussion of the influence of motivation toward the quality of education services. The research sample of 381 respondents was taken from a population of 54,150 people with the Krejcie sampling technique. Determination of 10 Research Informants using snow ball technique. Collecting data using Literature Study, Questionnaire, Interview and Observation. The data analysis technique used SEM Analysis and Descriptive Analysis which was developed using Observer Triangulation and ASOCA methods. The following research results:The magnitude of the influence of Organizational Culture toward the Quality of Education Services at State Senior High Schools in West Java Province reached 0.69, which is quite strong and significant. The magnitude of the influence of Competence toward the Quality of Education Services at State Senior High Schools in West Java Province reached 0.55, which is quite strong and significant. The magnitude of the influence of motivation toward the quality of education services at public high schools in West Java province reached 0.86, which is very strong and significant.The new concepts that can be compiled from the discussion of the influence of Organizational Culture, Competence and Motivation toward the Quality of Education Services at State Senior High Schools in West Java Province are (1) a new concept of School Organizational Patterns; (2) a new concept on the Characteristics of Responses of Education Providers and (3) a new concept on the Drive for Achievement.
Highlights
The education development policy in West Java Province includes five pillars of education, namely Increasing the availability of education services; Expanding the affordability of education services; Improving the quality and relevance of educational services; realizing equality in obtaining educational services; and Ensure certainty of obtaining educational services
Based on the results of the measurement of the path coefficient, it can be seen that the magnitude of the influence of Organizational Culture ( 1) toward the Quality of Education Services at State Senior High Schools ( ) in West Java Province reaches 0.69, which is fairly strong. and significant (Ghozali, 2008; Santoso, 2007)
The magnitude of the influence of Organizational Culture toward the Quality of Education Services at the State Senior High School is determined by 12 manifest variables
Summary
The education development policy in West Java Province includes five pillars of education, namely Increasing the availability of education services; Expanding the affordability of education services; Improving the quality and relevance of educational services; realizing equality in obtaining educational services; and Ensure certainty of obtaining educational services. It was revealed that the addition of the number of public high schools was not optimal to implement the three pillars of education development This means that the quality of education services at public high schools is not optimal in implementing policies to increase the availability of educational services; policies for expanding the affordability of education services; and policies to improve the quality and relevance of educational services, The not yet optimal quality of secondary education services in West Java Province appears to be a public service phenomenon that cannot be separated from the influence of various variables. Among the many variables that correlate and influence the quality of educational
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