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Abstract
The purpose of this study is to examine the communicative factors enacted by supervisors’ leadership, including supervisors’ perceived communication competence and workers’ communication satisfaction with their supervisors that predict employees’ feeling of burnout. Employees who were employed on a full-time basis for at least 1 year ( N = 166) completed a cross-sectional, online survey about interactions with their supervisors. Results from the path analysis indicated that both task- and relational-leadership were positively associated with communication competence. Only relational leadership was positively associated with communication satisfaction. In turn, communication satisfaction predicted decreased employee emotional exhaustion and depersonalization and increased personal accomplishment. Taken together, the findings from the current study suggest the importance of relationship-building between supervisors and employees to decrease employee burnout. Limitations and future research are addressed.
Published Version
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