Abstract
In today’s competitive world, every individual is striving to be ahead of others and create a better future for themselves. This research is designed to focus on manufacturing based industry in Kulim, Malaysia. The aim of present study is to investigate how job satisfaction, job motivation and perceived organizational support affect the OCB in American-Based Organization in Kulim. Data were collected from 300 employees of three different organizations. For collecting the data, survey method was used with a structured questionnaire. It is found in the study that job satisfaction, job motivation and perceived organizational support have highly positive correlation with organizational citizenship behavior. However, Perceived Organizational Support has the highest correlation with OCB. It happens because when the employees receive support from the organization, they will be elevated to perform better for the organization. Support in terms of rewards and incentives can further increase the motivation level of employees. So foreign companies should emphasize on these issues to increase OCB among the employees so that they can be devoted for the organizations.
Highlights
In today’s competitive world, every individual is striving to be ahead of the other and create a better future for themselves
Perceived Organizational Support has the highest correlation with organizational citizenship behavior (OCB)
It happens because when the employees receive support from the organization, they will be elevated to perform better for the organization
Summary
In today’s competitive world, every individual is striving to be ahead of the other and create a better future for themselves. OCB among employees is ideal for a particular organization to be segregated from its competitors and further put the company in a competitive edge in obtaining business and creating allies to increase the profitability of the organization (Celep & Yilmazturk, 2012). Employees who practice or engage in OCB tend to receive better performance ratings from managers (Podsakoff, 2009), allowing the particular being appreciated and given rewards from the organization. Though studies have been done on OCB in different countries, the lack of importance given to employees and the cultural implications in Malaysia creates lack of Job Satisfaction, Job Motivation and Perceived Organizational Support towards the industry. The problem statement of the research intends to understand the effect of job satisfaction, job motivation and perceived organizational support towards OCB in American-Based Organizations in Kulim. The present research intends to understand the implications and the spread of OCB in American-Based Organization in Kulim, Malaysia
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