The impact of ICT on the efficiency of HRM in Cameroonian enterprises: Case of the Mobile telephone industry

Serge Mandiefe Piabuo,Njoh Lawrence Njamnshi,Ngwe Elvis Piendiah,Puatwoe Janice Tieguhong

doi:10.1186/s40497-017-0063-5

Serge Mandiefe Piabuo, Njoh Lawrence Njamnshi + Show 2 more

Open Access

https://doi.org/10.1186/s40497-017-0063-5

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Abstract

The objective of this study is to determine the impact of Information and Communication Technology on the efficiency of Human Resource Management in the Cameroon mobile Telecommunication Sector. It specifically seeks to investigate how the use of ICT affects the following human resources management practices; Human resource planning, training and development, selection and recruitment, human resource evaluation and compensation. An exploratory research design was employed in the study. A sample of 120 management, senior, junior and contract staffs of the 03 (three) main mobile telephone operators responded to a structured questionnaire. The data collected was coded and entered into SPSS version 17. Pearson correlation coefficient was used to establish the relationship between the variables in the study, regression analysis was used to establish the combined effect of study variables on the dependent variable. The results show a significant positive relationship between the use of ICT in selection and recruitment, training and development, Human resource planning, evaluation and compensation and human resource management efficiency. This highlights the use of ICT as an efficient tool in Human resource management of enterprises. The use of ICT assures Human resource management efficiency, we therefore suggest that regular Information and Communication Technology training and development should be enhanced so as to allow proper interactions between Human Resource Management and the different departments which could lead to the organizational efficiency.

Highlights

Jimoh (2007) defines Information and Communication Technology (ICT) as the handling and processing of information for use, by means of electronic and communication devices such as computers, cameras, telephones
ICT tools used in selection and recruitment of personnel The figure below shows the principal ICT tools used for the selection and recruitment of personnel
The results of this study reveals that the use of ICT in Human Resource (HR) recruitment, planning, evaluation, training and development enhances its efficiency, Human Resource Management (HRM) operations are faster, more convenient and cheaper. These results shows that the use of ICT have a positive effect on HRM, it corroborates with the results of Kovach and Hughes (2002) who outlined that ICT programs can facilitate salary forecasts, pay budgets, labor/ employee relations with information on contract negotiations, and employee assistance

Summary

Introduction

Jimoh (2007) defines Information and Communication Technology (ICT) as the handling and processing of information (texts, images graphs, instruction, etc.) for use, by means of electronic and communication devices such as computers, cameras, telephones. Offodu (2007) refer to ICT as electronic or computerized devices, assisted by human and interactive materials that can be used for wide range of teaching and learning as well as for personal use. The past decades has witnessed the transition of employee becoming the most precious capital in an enterprise and the ascent of Human Resource Management (HRM) (Schuler, 1990). Walker and Watson (2002) argue that clear and precise models of operation must be presented when a Piabuo et al Journal of Global Entrepreneurship Research (2017) 7:7 technology is introduced, and leading advocates should be recruited. The Information Age is a contemporary meta-narrative that guides many studies in all fields

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