Abstract
<p><em>Many researchers have investigated the critical success factors in ERP system implementation. The previous study has examined four primary human critical success factors (competence, behavior, team composition, and communication) and based on study literature performed by the author, there were many studies found that top management support also has crucial role in ERP implementation. The objective of this study is to examine the impact of top management support, competence, behavior, team composition, and communication in ERP implementation.</em><em>This study was conducted in three stages. First, review sources and scientific literature relevant to this research. Second, analyze the findings and recommendations of previous research to determine the component of variable x. Third, conduct research using a quantitative approach through a questionnaire survey. </em><em>Questionnaires were distributed to employees from various company that involved directly in ERP implementation. </em><em>This study found that all five variables positively correlated to project success and only team composition variable that significantly positively correlated to project success. This study offers ERP project managers the crucial factors needed to be concerned for the project success.</em></p><p><strong><em>Keywords: </em></strong><em>ERP, Human Critical Success Factors.</em></p><p><em><br /></em></p>
Highlights
Enterprise Resource Planning (ERP) is an enterprise-wide software solution that integrates and automates business functions of an organization
Based on study literature performed by the authors, we found that top management support is one of the human factors that has crucial role in ERP implementation
Based on testing and data analysis in this study, it was found that the team composition had a positive and significant effect on the ERP implementation success, while the other four variables had a positive effect on the successful implementation of the ERP system but not significant
Summary
Enterprise Resource Planning (ERP) is an enterprise-wide software solution that integrates and automates business functions of an organization. ERP implementation has been performed by many companies and it gave various results. The successful and the failure of ERP implementation were measured by benefits perceived by the company which is company’s performance improvement. ERP implementation results in substantive changes of accounting information system. These changes were occurred in information preparation and information auditing. Before ERP implementation, the reporting process was manually performed, the report was processed after all data has been received from all departments through the company. With ERP system, the report can be processed soon, at any time
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