Critical success factors for successful implementation of enterprise resource planning systems in manufacturing organisations

Abstract

This study examines the impact of the Critical Success Factors (CSFs) on the successful implementation of Enterprise Resource Planning (ERP) systems in Malaysian manufacturing organisations. The ERP system is an integrated package of business software that enables companies to manage their resources efficiently (Nah, Zuckweiler and Lau, 2003). The effect of organisational resistance on the aforementioned relationship was also studied, along with user satisfaction and pre-determined goals to evaluate the degree of success of ERP system implementation. Top management involvement, business plans, vision, vendor support, change readiness, teamwork, team composition and communication were found to be critical factors to ensure a smooth introduction for successful ERP implementation. In addition, organisational resistance was found to moderate the relationship between CSFs and user satisfaction.