The Impact of ERP’s Implementation on Supply Chain Management’s Performance: Case Study of a Moroccan Farm Group

Abstract

With the digitization of the economy, number of disciplines have witnesses significant evolution, including Enterprise Resource Planning systems and Supply Chain Management. However, prior research mainly focuses on the question of ERP and/or SCM in industrial firms. Therefore, this paper aims to explore the research field linking ERP systems and SCM performance in the agricultural sector, as to answer the following research problem: to what extent does ERP’s implementation affect the performance of SCM within farm businesses? Taking the Moroccan context into account, the importance of studying the case of farm businesses is highlighted. They play a significant role in the revival of the Moroccan economy, despite the various complications to which they are confronted. The article consists of a case study research and presents results from 10 semi-structured interviews carried out within a Moroccan farm group, which implemented an ERP system back in 2018. The variation of SCM performance indicators was analyzed three years post go-live. Findings from this study show that ERP’s implementation has a positive impact on the farm group’s supply chain management. In fact, the examined supply chain metrics: customer service (CS), financial perspective (FP), innovation & learning (IL), internal business (IB) and supplier performance (SP), all achieved medium performance improvement by 2020. Considering the small sample size as well as non-existent literature findings, further research should extend the sample set.