Abstract
The application of E-government initiative in Jordan had widely spread milestones in terms of achievement, these achievements has changed the means of communication between the government different ministries and directories through websites. This research studied the level of E-government application and the changes in the organizational structure needed to reach the optimal customer service. Data collected through the interview with personnel in the Ministry of Information and Communication Technology and Electronic Government Program from, the websites of the Ministry of Education and the Income and Sales Tax Directorate, and the United Nations E-government Readiness Biannual Report. This study found that the E-government application level is conventional with some utilization in the vertical integration, and the effect on the structure is not clear except for the new technology-related positions that have emerged due to the changes in the communication methods.
Highlights
Citizens are demanding their governments and administrative institutions to be efficient in using the limited resources available due to the current economic conditions experienced worldwide, the rapid population growth, and the increasing awareness of citizens of their rights and responsibilities in light of what is known as the state institutions and law, breadth of experience and knowledge due to the tremendous advances in the information and communication technology, citizens are demanding their governments and administrative institutions to be efficient in using the limited resources available (United Nations Department of Economic and Social Affairs, 2010)
It was noticed that there was an E-government plan for change management that was made in February 2007, which was applied to introduce the electronic changes that were related to the internal changes within the organization
The level of application of E-government was estimated to be between the second and the third levels; transaction and vertical integration, it was closer to the transition phase but there were some initiatives in the integration phase
Summary
Al Azzam (2001) explains the goals of the e-government initiative in Jordan is to increase the productivity of the public sector for the purpose of having greater ability to control the available resources and to reduce waste, costs, and time required to provide the services and reduce the budget deficit which should reflect positively on the Jordanian economy. The focal point on government reform has been synchronized with the emergence of new technologies. These trends have encouraged a narrower combination of work processes and information flows across organizational boundaries (Dawes and Eglene, 2004). The Jordanian government is trying to find the appropriate egovernment model to enhance the economic growth and to provide the people with the best and fastest services possible
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