Abstract
The digitalization of public administration is increasingly moving forward. This systematic literature review analyzes empirical studies that explore the impacts of digitalization projects (n=93) in the public sector. Bibliometrically, only a few authors have published several times on this topic so far. Most studies focusing on impact come from the US or China, and are related to Computer Science. In terms of content, the majority of examined articles studies services to citizens, and therefore consider them when measuring impact. A classification of the investigated effects by dimensions of public value shows that the analysis of utilitarian-instrumental values, such as efficiency or performance, is prevalent. More interdisciplinary cooperation is needed to research the impact of digitalization in the public sector. The different dimensions of impact should be linked more closely. In addition, research should focus more on the effects of digitalization within administration.
Highlights
E-records, online services, assisted decision making systems: Considerable technological advances have characterized the administrative modernization of recent years, both in research and in practice
The literature uses many terms to describe the use of information and communication technology (ICT) to modernize administrative work: E-government, E-governance, Eadministration, E-service provision, E-democracy, digitization, digitalization, digital transformation, and digital government
In Computer Science and Public Administration & Social Science, conference proceedings present the majority of publications (69% and 55%), while journal articles dominate in the other two disciplines (87% in Business & Economics and 90.91% in Information Science and Library Science)
Summary
E-records, online services, assisted decision making systems: Considerable technological advances have characterized the administrative modernization of recent years, both in research and in practice. The goals are manifold: Digitalization is associated with increased efficiency and performance, and better service delivery, and with greater transparency, participation, and cooperation (Alcaide Muñoz, Rodríguez Bolívar & López Hernández, 2017; Kim & Lee, 2012) These goals are discussed as public values related to e-government in the literature (Twizeyimana & Andersson, 2019). By systematically analyzing research on the impact of digitalization in the public sector (N=93) in this article, we found that studies mainly analyze service provision and citizens as a target group of impact. They focus on impacts related to utilitarianinstrumental public values, such as efficiency and performance. We present the articles encompassed in this symposium and highlight their joint contribution
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