The Impact of Decision Making on Crisis Management in the Private Banks in Yemen

Abstract

This paper aimed to identify the impact of decision-making (Quality- Effectiveness- Acceptance) on crisis management (Signal detection- Preparation/prevention- Containment/Damage limitation- Recovery- Learning) in the private banks in Yemen. To achieve the objectives of the study, the quantitative approach was employed, utilizing both descriptive and analytical methods. The study population consisted of leaders from private banks in Yemen, specifically those in their main branches in the capital, Sana'a, holding the following administrative positions: General Manager, Assistant General Manager, Sector Manager, and Department Manager. Due to the small size of the study community, the comprehensive survey method was employed, and questionnaires served as the primary tool for data collection. A total of 239 questionnaires were distributed, and 219 valid questionnaires (92% response rate) were collected for analysis. Data were analyzed using appropriate statistical methods within the SPSS v26 software, and structural equation modeling (SEM) was applied using Amos v26. The paper concluded that there is a positive impact of decision-making on crisis management in the private banks in Yemen. The study presented a number of recommendations including paying attention to decision-making by considering its dimensions (Quality- Effectiveness- Acceptance), with particular emphasis on the quality of decision. This is crucial considering the influence of decision-making on all administrative operations and functions, especially given the diverse and numerous crises faced by banks in the unstable Yemeni environment. Keywords: Decision-making, Quality, Effectiveness, Acceptance, Crisis management