The Elderly Access to On-Line Local Government Social Relief Information: Practices in Taiwan

Abstract

There are numerous studies analyzing the quality of governments’ websites produced by academics, but very little analysis has been done regarding specific users, especially senior people. This leads the authors to evaluate the quality of Websites of Taiwan's local governments in facilitating internet access to spread social relief information to their low-to-mid-income families. Following and modifying the model of Perez et al. (2005), the objective of this study is to obtain a series of indicators that represent how access and navigability the websites are. In sum, the friendly index (FI) is highest in the case of the Yunlin county Web page, with a friendly index value of 90 percent. And Tainan city Web page gets a friendly index value of 20 percent.