Abstract
The current Covid-19 pandemic has resulted in many hospitals in the world experiencing difficulties both in terms of management and infrastructure in providing services because the number of patients has increased in a short time. The human aspect has a significant role in hospitals, with the characteristics of various ages, education levels, position levels, and length of work. Menteng Mitra Afia General Hospital (MMA GH) is one of 144 hospitals in Jakarta that accepts COVID-19 patients and has had significant changes in terms of service and management. In this study, the authors succeeded in analyzing the influence of work motivation, work environment, and job satisfaction on Organizational Citizenship Behavior (OCB) and their impact on employee performance at MMA GH during the COVID 19 pandemic. Sampling method with a total sampling of 121 respondents from the population of employees who returned the questionnaire. The technical data analysis technique uses the Structural Equation Modeling, where the data processing uses the Partial Least Square (Smart-PLS) version 3.0 program. From the results of data analysis, it was found that work motivation has the most significant loading factor in its influence on OCB and employee performance, followed by Job Satisfaction and Work Environment. The conclusions that can be drawn from the results of data analysis and discussion are as follows: (1) Work Motivation has an effect on OCB (2) Work Environment has no effect on OCB (3) Job Satisfaction has an effect on OCB (4) Work motivation has an effect on Employee Performance (5) OCB has an effect on Employee Performance (6) Job Satisfaction has an effect on Employee Performance at MMA GH.
Highlights
Indonesia is one of the countries affected by a great pandemic outbreak called Covid-19 (Corona Virus Disease), with an increasing number of patients infected with the Covid-19 virus, which is already difficult to control
This study was conducted to determine whether work motivation, work environment, and job satisfaction affect the Organizational Citizenship Behavior (OCB) of health workers in one of the COVID-19 referral hospitals, Menteng Mitra Afia General Hospital Jakarta City
The conclusions that can be drawn from the results of data analysis and discussion are (i) work motivation affects organizational citizenship behavior at Menteng Mitra Afia Hospital (ii) the work environment does not affect organizational citizenship behavior at Menteng Mitra Afia Hospital, (iii) Job satisfaction affects organizational citizenship behavior at Menteng Mitra Afia Hospital; (iv) work motivation affects employee performance at Menteng Mitra Afia Hospital;(v) organizational citizenship behavior affects employee performance at Menteng Mitra Afia Hospital; (vi) job satisfaction affects employee performance at Menteng Mitra Afia Hospital
Summary
Indonesia is one of the countries affected by a great pandemic outbreak called Covid-19 (Corona Virus Disease), with an increasing number of patients infected with the Covid-19 virus, which is already difficult to control. The high percentage of the Bed Occupation Rate (BOR) is almost close to 100% This condition, causes the working atmosphere in the hospital to be so busy, not to mention the number of health workers who are exposed to the Covid-19 virus. This study was conducted to determine whether work motivation, work environment, and job satisfaction affect the Organizational Citizenship Behavior (OCB) of health workers in one of the COVID-19 referral hospitals, Menteng Mitra Afia General Hospital Jakarta City. The primary consideration of this research on Organizational Citizenship Behavior is that in situations of high work pressure due to the high number of patients, health workers are required to work extra, beyond what they have been doing. Research conducted by Colquitt et al (2019) and Tnay et al (2013), and Taun Rogers (2010) shows that the work environment and job satisfaction can affect the formation of OCB among employees
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