The effect of work motivation and work environment on Organizational Citizenship Behavior (OCB) through job satisfaction as an intervening variable at RSU Royal prima Medan

Abstract

This study aims to determine whether work motivation and work environment affect employee performance through job satisfaction as an intervening variable at RSU. Royal Prima in Medan. The research was conducted on 186 employees of the non-medical division of RSU. Royal Prima in Medan using simple random sampling technique and slovin technique with a 5% leeway percentage and the result is 127 respondents. The data collection techniques used were primary data in the form of questionnaires and secondary data obtained through documentation studies. The data analysis technique uses quantitative data processed with the SPSS version 20 program, namely the t test and the coefficient of determination (R2). The results obtained in this study indicate · There is an influence between work motivation, work environment and job satisfaction significantly on OCB, · There is a significant influence between work motivation variables, work environment on job satisfaction, · The effect of work motivation on OCB will be greater if mediated by job satisfaction variables. · The effect of work environment on OCB will be greater if mediated by job satisfaction variables. · The effect of work environment on OCB of RSU employees. Royal Prima will be greater if done without being mediated by job satisfaction variables. The ability of work motivation variables, work environment and job satisfaction in explaining employee OCB at RSU. Royal Prima in Medan is 60%, while the remaining 40% is explained by other variables not included in this research model.