How Does Transformational Leadership, Work Motivation on Organizational Citizenship Behaviour (OCB) and Job Satisfaction as Mediating Variables in SME’s

Abstract

This study aims to analyze the effect of transformational leadership style and work motivation on employee organizational citizenship behavior (OCB) mediated by employee job satisfaction. The object of the research is employees of SME’s company with a sample of 95 people. Methods of data collection using questionnaire data collection and library research. Data analysis method using Smart PLS. The result of this study show that (1) transformational leadership has a positive but not significant effect on organizational citizenship behavior (OCB); (2) work motivation has a positive and significant effect on organizational citizenship behavior (OCB); (3) transformational leadership has a positive and significant effect on job satisfaction; (4) work motivation has a positive and significant effect on job satisfaction; (5) job satisfaction has a positive but not significant effect on organizational citizenship behavior (OCB); (6) job satisfaction in mediating transformational leadership on organizational citizenship behavior (OCB) has a positive but not significant effect; and (7) job satisfaction in mediating work motivation on organizational citizenship behavior (OCB) has a positive and significant effect.