Abstract
This study aimed to clarify the effect of artificial intelligence with its variables (ES, NN, GA, and IA) on job performance. The banking sector in Jordan is used as a study community and targeted managers at all levels, and in order to achieve the objectives of the study, a questionnaire is developed for the purpose of collecting data from the random sample. The sample consisted of (319) managers. Also, the study used the descriptive approach and the data are analyzed on SPSS. The results showed that there is a statistically significant effect of artificial intelligence that affects job performance through (GA, and IA) only. In addition, the results showed that gender, academic qualification and years of experience have a statistically significant effect on job performance in commercial banks in Jordan. The study recommends preparing future research for the same variables and the study community, but for another country, in order to generalize the results.
Highlights
The study problem focuses on the fact that most of the employees in the banking sector need continuous improvement and development to reach the strategic objectives of the organization, and for organizations to obtain competent employees is extremely difficult due to the scarcity of the competent human element
This part includes a detailed presentation of the statistical analysis for the study' results, which aims to identify the effect of artificial intelligence on the job performance in commercial banks of Jordan, as well as depending on the study questions
After collecting and analyzing data, the several results are emerged, while the level of importance of artificial intelligence in commercial banks in Jordan, the results showed that the level of importance of artificial intelligence in job performance is moderate, because the management in the bank does not rely on neural networks in processing its data, or in deriving data
Summary
The study problem focuses on the fact that most of the employees in the banking sector need continuous improvement and development to reach the strategic objectives of the organization, and for organizations to obtain competent employees is extremely difficult due to the scarcity of the competent human element. Organizations resort to expert systems, artificial intelligence systems and smart agents in order to raise the efficiency and effectiveness of employees. They improve their performance to reach the desired goals. In light of the above, the study problem can be formulated in the following questions: The goals of this study are trying to reach are: 1- Identifying the obstacles facing the artificial intelligence implementation in commercial banks of Jordan. In light of the above, the study problem can be formulated in the following questions: The goals of this study are trying to reach are: 1- Identifying the obstacles facing the artificial intelligence implementation in commercial banks of Jordan. 2- Clarifying the concept of artificial intelligence and job performance, its management systems and its various models for both higher management and workers in order to be adopted. 3- Achieving the correlation between the theoretical and academic concepts that were put forward and the possibility of applying them in the field.4- Determine the level of impact between the two variables of the study. 5- Defining the management that the one of the fundamental reasons for the development of the banking sector is concern for both issues
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