The Concept of User Participation in the Development Process of E-government System

Abstract

It is important to consider the user participation in the development of the e-government system for ensuring that this system is free of any conceptual issues and all user expectations can be satisfied during the system deployment. Development of an e-government system can be very hard due to the presence of different stakeholders and problems included in this system. This study explains the components of e-government system and the importance of user participation in the development process. Then, user centred development methodologies are introduced and their limitations are highlighted. Following this, agile principles were proposed as a possible solution to actively engage users in e-government development while minimising the development time. The researchers also considered the issues affecting the coordination between the user requirements and expectations after the launch of the system with respect to minimising the time in applying iterations.