Abstract
Since the late 1990s, agile or lightweight software development methodologies have experienced a meteoric rise of interest among systems developers who consider traditional systems development methodologies (such as Structured Systems Development, Information Engineering, and Rational Unified Process) too inflexible for building systems having unpredictable and changing requirements. Agile methodologies try to adapt to rapid requirement changes by having short, iterative development cycles and by encouraging frequent, open communication with customers. However, agile methodologies are still in the process of devising systematic approaches on how to be adaptive to unpredictable and changing requirements and how to incorporate customers into the systems development process. In this study, we show how an ethnographic research process called Strip Resolution can be applied as a systematic complement to projects applying agile development principles. We illustrate, in detail, how the Strip Resolution Process (SRP) enabled us, in the role of systems developers, to adapt to changing and unpredictable user requirements and to incorporate customers into the systems development process.
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