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Abstract
ISO 9000 is a group of standards that focus on quality management systems. ISO 9001 outlines the requirements that must be fulfilled to meet the ISO 9000 standard. Rather than measuring product or service quality directly, these standards emphasize systematizing and formalizing corporate processes. (ISO Standard 9001:2015). Certification is voluntary but increasingly influential due to customer expectations. Implementing ISO 9001 enhances efficiency, customer satisfaction, and market credibility. It’s a strategic advantage for organizations aiming to deliver quality products and services globally.
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