Abstract
Passenger handling is one of the most important activities any passenger is obliged to carry out prior to boarding the plane to depart. For the handling process to be safeguarded, it is inevitable to perform the services involved in it fast and efficiently so as to prevent idle times or delays during the procedures potentially resulting in delay of flight. By gradual development of the so-called web-based information technologies, some of the activities involved in the handling process can be delegated to the passengers themselves, thereby achieving a faster course of the passenger handling process. In this contribution the authors are dealing with the status quo of the on-line web-based check-in process in air transportation forecasting the expected course of events in these services in the future. Next, based on analyzing functions and characteristics of similar solutions available in the market, the authors are putting forward their new proposal of their own design of a self-service, on-line system of passenger handling with the aim to simplify and expedite the entire handling process. It is the aim of the authors to develop a competitive design in terms of costs as well as new function and services not offered by the hitherto existing with emphasis on improving efficiency of passenger handling at the airports. The resulting solution thanks to internet based technologies is platform independent and fully applicable to the process of airport passenger handling. To an equal extent, the solutions are being applied by the authors to the educational process, as a training tool for the preparation of the aviation personnel and also as part of simulation models for research in the field of airport processes optimization.
Highlights
Passenger handling is one of the most important activities any passenger is obliged to carry out before departure
It is the last of the mentioned, online check-in that is currently gaining the upper hand at air carriers to make it easier for the passengers to be handled for their flights
One of them the Ryanair, the largest low-cost carrier, the two are national air carriers, namely the Lufthansa and the American Airlines known for different procedures applied to online check-ins
Summary
Passenger handling is one of the most important activities any passenger is obliged to carry out before departure. The usual form of handling at counters is declining to the benefit of moder, self-service processes, self-service kiosks, mobile-based chek-ins or online check-in in via the Internet. It is the last of the mentioned, online check-in that is currently gaining the upper hand at air carriers (see Fig. 1) to make it easier for the passengers to be handled for their flights. The very advantage in saving time spent at the airport, as a passenger with no baggage can be directly admitted to the departure gate as there is no need for waiting in a queue for check-in. Diversity in the services can often be taken into consideration on the part of the traveler when deciding for the air carrier
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