Abstract
Indonesia, as a country with intensive skill positions, needs to pay attention to the management of colleges. Standardization and development are essential processes in higher education. These can be achieved through the implementation of total quality management (TQM). The initial steps to achieve TQM in higher education are the 5-S kaizen principles ( Seiri/Sort, Seiton/Set in order, Seiso/Shine, Seiketsu/Standardize, dan Shitsuke/Sustain) and ISO 9000. There are many similarities between the requirements of the quality management system (QMS) standard of ISO 9001 and 5-S principles. Thus, the integration of both systems in higher education is very potential to be implemented. This research was conducted at college Diploma Program. The implementation of 5-S principle integrated with the requirements of ISO 9001 used Analytical Hierarchy Process, Cross-Tabulation Correlation, and Importance Performance Analysis. The results of this research show the priority degree of 5-S principles on ISO 9001 requirements. It is also found that there is a close relationship (correlation value) between each 5-S principle and ISO 9001 requirements, and the results of the performance evaluation of the implementation of the integration system in college.
Highlights
The reality of recent globalization causes a number of implications on the competitiveness demands in various fields
Efforts to develop Total quality management (TQM) excellence model especially in higher education can be conducted through 5-S principles (Seiri, Seiton, Seiso, Seiketsu, dan Shitsuke), ISO 9000, quality control in education and marketing, quality control circles, and total preventive maintenance (Ho & Wearn, 1995)
This study focuses on investigating the correlation between 5-S principles and ISO 9001 requirement standards
Summary
The reality of recent globalization causes a number of implications on the competitiveness demands in various fields. Quality is still a vital component to gain competitiveness in globalization (Priede, 2012). Total quality management (TQM) is utilized by a number of organizations as a strategy to create effective, efficient, flexible, competitive, and comprehensive changes (Goetsch & Davis, 2002). The approach of TQM performance involves every process of all functional areas of organizations by improving competitiveness and continuous improvement of the products, services, human resources (HR), processes, and work environment (Juran & Godfrey, 2001). Efforts to develop TQM excellence model especially in higher education can be conducted through 5-S principles (Seiri, Seiton, Seiso, Seiketsu, dan Shitsuke), ISO 9000, quality control in education and marketing, quality control circles, and total preventive maintenance (Ho & Wearn, 1995)
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