Abstract
The New York University's Libraries text message reference service is two and a half years old. As a pilot project, NYU librarians used a dedicated mobile device to provide the text service before transitioning to LibraryH3lp's Android SMS gateway. The service is described as neither synchronous nor asynchronous. Having analyzed many of the transcripts generated by the service, NYU librarians have learned that patrons frequently send texts from within the library and engage in conversations of varying length and duration.
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