Abstract
One of the objectives pursued within the teaching-learning process is the apprehension of knowledge. In the cultural and heritage tourism sector, these processes are integrated with the help of ICT, such as immersive technologies, to develop new forms of interaction, improve the user experience, disseminate knowledge and promote these destinations. Given the boom in technological development and its application in tourism, this study is based on analyzing through a literature review the research advances that have been made in this field. The proposed methodology comprises an information search stage using the specialized database Scopus and a characterization stage in which 352 studies are analyzed. The analysis and systematic breakdown stage highlight the use of augmented reality, virtual reality, and e-learning as key tools for the apprehension of knowledge in tourism environments, showing their versatility in the development of digital tools for different contexts. The analysis of the results is based on indicators of quantity, quality, and structure, which allow us to know aspects of productivity, the impact generated in the academic community, and the relationships formed. The information on authors, journals, and countries shows the relevance and interest of this topic within the research agendas. Asian and European countries stand out for their production and impact, as well as the authors who develop their advances in these regions. It is found that immersive technologies and e-Learning are of great importance for developing strategies that allow the development of training and knowledge dissemination processes, and the cultural tourism sector is the most benefited.
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