Abstract
The purpose of this article is to identify and explain the barriers that prevented the case study organization, an Australasian university, from implementing a groupware package. This is an insider action research case study, using qualitative semi-structured interviews, group and individual training to look at users’ technological frames around the implementation and use of a groupware product. Technological frames were used to enable a systematic examination of the assumptions, expectations, and knowledge of technology; in particular, the use of technological frames reveals aspects of user resistance. While addressing criticisms of the technological frames genre, this study uses technological frames as a lens to examine the underlying drivers and impediments to information systems (IS) implementation. In this case study, changes to a groupware product failed to be implemented, not because of user resistance to the product, but because of organizational politics. This study demonstrates how the culture of an organization may stifle the implementation of IS.
Highlights
IntroductionResearch has examined how people deal with decision making, relying on the schemas they have, which relate to the problem, if they have encountered similar problems previously
This article reports on a case study of resistance to change in an educational institute
The initial phases consisted of discussing with senior management and their personal assistants what functions they wanted to have installed in the groupware
Summary
Research has examined how people deal with decision making, relying on the schemas they have, which relate to the problem, if they have encountered similar problems previously. These schemas are called frames, interpretive frames, scripts, or thought worlds. Orlikowski and Gash (1994) discussed how groups within an organization share cognitive frames in relation to information technology. The interaction of technological frames was examined in a university; the frames and interaction of the frames help explain the adoption and use of technology over time, the use of groupware by senior management and their personal assistants
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