Abstract
As electronic resources routinely account for a sizable portion of library budgets, electronic resources librarians are under increasing pressure to ensure constant access to these resources. Therefore, developing troubleshooting skills and resources is critical for maintaining electronic access for patrons. This article emphasizes the significance of troubleshooting in electronic resources librarianship by highlighting articles on troubleshooting, the NASIG Core Competencies, and the subsequent need for troubleshooting systems that integrate with email. Therefore, this article details how to create an Outlook-Based Troubleshooting System to assist electronic resources librarians in efficiently resolving access issues.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.