Abstract
AbstractE-mail communication has become an essential part of collaborative tasks in enterprises. However, when conventional e-mail applications are used for collaborative tasks, problems with task-related resources management arise. In this paper, we present a task context-aware e-mail platform that helps users to send e-mails quickly and efficiently. This platform also automatically extracts data from reply e-mail messages. It enables users to automatically classify task-related information and user support services using a task context model. The task context model is built based on ontology as a semantic representation of the associations between task and task-related e-mail processes. This paper describes the design and implementation of this system on the basis of the task context model. To verify the efficacy of the prototype system, we conducted experiments that demonstrate the systems effective task awareness and user support services.
Highlights
E-mail-based communication has become an essential part of collaborative tasks in enterprises
In order to realize the concept of this platform, we introduce the task context model as an ontology-based semantic representation of the conceptual associations between a task and the task-related e-mail process
Experimental results This section presents the experimental results obtained in order to verify the efficacy of the prototype system and its provision of the service that indicates the task context according to the user’s role
Summary
E-mail-based communication has become an essential part of collaborative tasks in enterprises. In order to realize the concept of this platform, we introduce the task context model as an ontology-based semantic representation of the conceptual associations between a task and the task-related e-mail process. KASIMIR [7] and OntoPIM [8] are ontology-based personal task-management systems These systems provide semi-automated functions for retrieving and registering task-related information within e-mail messages according to an ontology-based model. The files created and schedule data for the given task are handled as task context data This platform provides a service that automatically retrieves the task-related resources contained in e-mail messages. The operation of this service is considered later in this paper. We consider the following three Actions for collaboration tasks: Schedule
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