Tackling the Turnover Challenge Among IT Workers: Examining the Role of Internal Communication Adequacy, Employee Work Participation, and Organizational Identification

Abstract

This study examines the relationships between two empowering organizational communication practices, employee work participation (EWP) and internal communication adequacy (ICA), and the mediating role of workers’ organizational identification (OI) on information technology (IT) workers’ turnover intentions. Using a sample of 111 IT workers from a Midwest-based IT company, results from multiple regression and mediation analyses show that EWP is both directly and indirectly negatively associated with workers’ turnover intentions. Additionally, the results show that OI, and both ICA and OI, mediated the relationship between EWP and turnover intention. Implications of the results are discussed.