Abstract

The turnover rate of information technology (IT) is one the highest compared to other sectors. To minimize the turnover intention, companies need to take several factors into account, including workload, work–life balance, flexible working, and job satisfaction. The aim of this study is to analyze the relationship among workload, work–life balance, flexible working, and job satisfaction in relation to turnover intention among IT workers. This study is quantitative in nature with a cross-sectional design. Data were collected by distributing questionnaires online. The data obtained covered 272 respondents with a background as IT workers and were subsequently analyzed using the structural equation modeling method in Lisrel software. The results suggest that work–life balance and flexible working can have an indirect effect on turnover intention mediated by job satisfaction. On the other hand, workload has no indirect effect on turnover intention with the mediating effect of job satisfaction.

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