A Macroergonomic Approach to the Evaluation of Turnover among IT Workers

Abstract

In this study, we examine turnover intention in Information Technology (IT) workers, in particular among women and minorities. An initial set of intention to turnover questions from the Michigan Organizational Assessment Scale (Seashore, Lawler, Mirvis, & Cammann, 1982) was used. Phone interviews were conducted with 13 people from three IT companies to refine these turnover intention questions. A new set of three questions was then developed to capture the causes and consequences of turnover intention. Data from 125 IT workers using this new set of questions is also reported.