SYSTEMATIC REVIEW OF VISUALLY-IMPAIRED AND BLIND USER EXPERIENCE OF WEB TRENDS

Abstract

For visually impaired people, interaction with the Web can be a challenging task; this is due to poor accessibility, usability, and User eXperience (UX) of websites. Therefore, it is necessary to conduct a thorough investigation on the UX of websites, especially considering new trends on the Web. In this study, we identified, classified, and analyzed 34 906 scientific papers published in the last eight years to show the originality and relevance of investigating the UX of visually impaired and blind users. We considered new Web trends, focusing on Flat Design and Responsive Web Design. We performed a systematic review and selected 1 015 scientific papers that addressed the importance of UX or other issues relevant to UX. In this literature, we found only five articles addressing issues faced by blind or visually impaired users. None of the studies compared the experiences of users who are blind or visually impaired with those of sighted users. Considering the lack of scientific studies that address the impact of new web trends on UX and studies that examine the importance of UX, we concluded that it is original and relevant to investigate the UX of visually impaired, blind, and sighted users on the Web. From our research, it was possible to identify recurrent subjects of research relevant to UX; among them were UX methods applied to mobile, Approach to Agile UX, Usability techniques UX, and Centered Design to User.